101 Series: What is a Boilerplate?
It may be the most important paragraph you will write about your company. You have most likely seen it, but may not known what it was called or its origin. What is it? It is your boilerplate.
In public relations, the boilerplate is the last paragraph of a press release that describes the company product, service or brand featured. This should contain facts about the company (where are you based, what do you do, private/public, services, clients, awards) as well as some compelling information, your mission, positioning (first brand to do such and such). In the digital age, it should also contain hyperlinks to your website and/or social media profiles.
Plainly, it’s the “About Us” section that is copy and pasted onto every press release, fact sheet and any additional marketing communications materials – even on your company’s LinkedIn and social media profiles.
So where did this term come from?
The term boilerplate actually dates back to the 1800s when manufacturers of steam boilers would attach a metal plate on their boilers as a sort of trademark so people would know who made the boiler and where it was made. In the early newspaper days, they had “boilerplates” or actually printing plates for each company they covered regularly, so they could easily include the company background with stories they wrote. This saved time in the printing process. The term stuck.
Here’s an example of a boilerplate for our client, Liebherr:
About Liebherr
Driven by innovation and characterized by sophisticated, elegant design, Germany-based Liebherr Corporation brings the best of Europe to the refrigeration category in North America. Visit www.liebherr-appliances.com to view Liebherr’s full product line of freestanding, built-in and fully integrated refrigeration and wine and humidor cigar storage units.
Check out the other installments of our 101 Series posts:
The Five Things You Shouldn’t Have Missed This Week: Friday, December 07
The Mill Christmas Wish Machine: Tweet a Wish and Make it Snow - via Televisual
Secret Sandy: Become A ‘Secret Santa’ For ‘Hurricane Sandy’ Victims - via Design Taxi
Smirnoff Plasters Sao Paulo With Graffiti That Is Only Visible At Night - via PSFK
Uniqlo Packages Promotions in Online ‘GIF Box’ - via Mashable
New Zealand SPCA Teaches Dogs To Drive In New PR Campaign - via New Zealand Herald
The Five Things You Shouldn’t Have Missed This Week: Friday, October 12
Old Navy Hits 5 Million Facebook Fans, Gives Them 120-by-60-Foot Human Coupon - via JustLuxe
Pepsi Makes Things Personal With The Interactive Vending Machine - via Branding Magazine
Mind the Gap: NYC Rolls Out Doubled-Sided Branded MetroCards - via Brand Channel
Wonderbra: The Ad ‘Decoder’ App - via DigitalBuzzBlog
JetBlue Will Help Angry Voters Leave the Country - via PRNewser
The Five Things You Shouldn’t Have Missed This Week: Friday, October 05
Kelloggs: The Special K Tweet Shop - via DigitalBuzzBlog
Bob Dylan’s Genius Inspires A Sprawling Experiment In Hand-Drawn Type - via Fast Company
CheapOair Lets the Horrible Puns Fly in New Ads - via AdWeek
The Guardian and Tumblr will ‘live-GIF’ first presidential debate - via Poynter
Girl Scouts USA Refreshes Iconic Cookie Box - via Brand Channel
The Five Things You Shouldn’t Have Missed This Week: Friday, August 24
Volvo Ballerina Stunt with Faith Dickey - via I’d Rather Be Slacklining (see video)
China’s Green Pedestrian Crossing - via m0iety
Vibram mobile ad succeeds in driving viewers to online store - Mobile Marketer
Naked Harry scandal a watershed moment for UK press - via CNN
Microsoft gets a new logo for the first time since 1987 - via Seattle Times
The Five Things You Shouldn’t Have Missed This Week: Friday, July 27
The Augmented Reality Shoe Store - via DigitalBuzzBlog
London Eye To Become Twitter Sentiment Gauge During Olympics - via Media Bistro
Foursquare Introduces Promoted Updates For Mobile: “Search Ads For The Real World” - via Marketing Land
Carolina Panther Ryan Kalil Takes Out Full-Page Newspaper Ad Guaranteeing A Panthers Super Bowl Victory- via Deadspin
Fashion Retailer Integrates Instagram Onto Product Pages - via Mashable
The Five Things You Shouldn’t Have Missed This Week: Friday, July 20
Volkswagen: Voice Activated Interactive Banner - via DigitalBuzzBlog
Shell “Let’s Go” campaign a brilliant, elaborate hoax - UPI.com
IKEA Airport Lounge Helps Passangers Relax While Waiting For Their Flight- via DVICE
Play life-sized Monopoly on the Streets of Chicago - via Adverblog
Rapper Pitbull exiled to remote Alaska Wal-Mart in wake of Facebook poll - via Alaska Dispatch
101 Series: What Is a GIF?
What is a GIF? Surely you’ve heard the term. You might even recall hearing it years (and years) ago. GIF stands for Graphics Interchange Format and Wikipedia defines it as:
a bitmap image format that was introduced by CompuServe in 1987 and has since come into widespread usage on the World Wide Web due to its wide support and portability. The format supports up to 8 bits per pixel thus allowing a single image to reference a palette of up to 256 distinct colors. The colors are chosen from the 24-bit RGB color space. It also supports animations and allows a separate palette of 256 colors for each frame.
For our purposes we are talking about an animated GIF. A GIF can also be a static image, though most people are referencing animated GIFs when they simply say “GIF.” For us, boiled down to its simplest form, a GIF is essentially an animated image.
Even though GIFs have been around for 25 years, the file format has seen a recent resurgence in popularity. This may be due to the (relatively) small file size, the rise of an increasingly visual oriented web, or the files ability to toe the line between image and video. GIFs are generally pop culture related, often focused on humor or attached to memes, and have proven to be huge drivers of web traffic. We’ve also seen the format become integrated in more traditional marketing.
Check out the previous installments of the 101 Series posts:
101 Series: What does # # # mean at the end of a press release?

Number sign, pound sign, #, hashtag.
On Twitter, the number sign (#) denotes a hashtag. However, when used in journalism and public relations, the number sign has come to have a different meaning entirely.
Three number signs/pound symbols (###), centered directly above the boilerplate or underneath the body copy in a press release, indicate to media that there is no further copy to come. The reporter or editor will know they have the full document in hand. An alternative way of formatting the end of a press release, depending on your J-school professor, is to use “-30-.“
While for PR pros using ###, -30-, or sometimes even –END-, is habit, many of us don’t know why or where it originated. There are several theories––from the Civil War era when Western Union 92 Code of telegraphic shorthand was used to signify the end of a transmission, to a time when stories were written in longhand and X marked the end of a sentence, XX the end of a paragraph, and XXX the end of a story (XXX=30 in Roman numerals). You may have missed them, but pop culture has also seen references to “-30.” The finale of the TV series The Wire, which concerned the media, was called “-30-“; an episode of Law & Order about a poisoned reporter was also titled “30”; Bugs Bunny even utters, “That’s -30- for today” in a cartoon.
Whichever symbol you decide to use, don’t forget that it comes out of tradition and respect, and simply means…
“The end.”
- Lara Cohn, Senior Vice President/Director of Public Relations
# # #
Check out the previous installments of our 101 Series:
Five Tips to Help Ensure Media Attention at Trade Shows

For many brands, trade shows can be a fundamental platform for showcasing products or launching a new line to the trade and consumers. Even in today’s digital age, trade shows are still a viable stage for face-to-face contact between journalists and the brands they write about. So, it’s crucial to make these media connections to help ensure media attendance at events, and to pique their interest in your products so they’ll be featured in future editorials.
Below, we’ve outlined some simple, but often overlooked, tips to help brands garner the attention of key media.
Mark Your Calendar: You are one of many brands vying for journalists’ time during trade shows, so it’s essential to schedule times for booth visits and interviews. It’s good to start making a list of key media who will be attending your show six weeks out so a month before you can begin outreach. If a journalist is unresponsive (rare, we know!), contact the outlet’s advertising sales representative as they’re often tasked with managing trade show editorial appointments.
Use All Available Resources: Show producers recognize the value of media so they often have their own public relations agency handling their publicity efforts. They want media coverage as much as you do, so many times, shows’ PR reps plan media tours or interviews. Contact these reps early to see what they have planned and how you can participate. And never be afraid to ask for their media RSVP list!
Perfect the Press Kit: Journalists value press kits—it’s a straightforward and effective way to provide them with all the background information on a brand or product, so make sure to have plenty on hand at the booth, as well as in the show’s pressroom. All press kits should include a press release (with your booth number on any announcement), a company backgrounder, executive bios, hi-resolution images (usually of your product and/or team), and, of course, public relations contact information. Remember that journalists are bombarded with gifts, packets, and other trade show swag from exhibitors, so they will appreciate it if your press kit is on a CD or USB—plus it’s cost-efficient and eco-friendly.
Survey the Competition: Between your media interviews, take a walk around the show floor and check out your competitors. See their booth designs, what media, if any, are visiting, and pick up some press kits. How interesting is your brand position, your product line, and your overall presence in relation to your competitors? Journalists will be looking at this too.
Put Your Best Foot Forward: Your marketing presence is important. Booth design, contests, and interesting private events all contribute to the lure of your brand. Media is most likely visiting the same booths as those that attendees find attractive, so you’ll want to make sure you’re available and presenting your brand in the best way possible.
The Five Things You Shouldn’t Have Missed This Week: Friday, June 22
Save the Troy Library “Adventures In Reverse Psychology” - See above video
CBS gets revenge on ABC with fake press release - via MSNBC
Adidas Climacool: Ready to Run Experiential Campaign - via DigitalBuzzBlog (See video)
JetBlue Launches Online Game Show - via Media Post
Twitter-Activated Vending Machine Launched In South Africa - via Forbes
(See video)
101 Series: What Is a Hashtag?

You’ve heard the term “hashtag.” If you’re on Twitter, you’ve almost certainly seen it. You may have even seen one in the lower corner of your favorite TV shows recently. But what exactly is a hashtag? The term frequently gets thrown around, but you might not actually know what it is. Well, in this 101 Series, we’re here to help you understand exactly what a hashtag is.
Twitter defines a hashtag the following way:
The # symbol, called a hashtag, is used to mark keywords or topics in a tweet. It was created organically by Twitter users as a way to categorize messages.
A hashtag is simply a number sign with text following it (ex. #sample). It essentially acts as a filing system that allows people to assign tags to certain topics, and letting others find the topic easily. When you click on a hashtag via Twitter, it will show other tweets that have been tagged the same way.
By knowing (or finding out) what a specific tag is, people can easily follow and/or join in a particular conversation. For example, fans of the Fox show Fringe started a hashtag campaign on Twitter with the hope of saving the show. Fans would use the title of the week’s episode as the hashtag. The goal was to turn the titles into trending topics. Since trending topics are chosen, in part, on surges of popularity, #fringe would be more difficult to become a trend. But as the title of each episode would be new each week, it would be easier to tap into the fan base and generate trending topics. The fan-generated effort was soon supported by the network, which featured the tags on screen during the episode. This effort has been credited (even if unofficially) as being a major force in the show’s renewal.
Another example of hashtag use is Twitter chats. One example is #journchat, which focuses on PR and journalism; another is #CmgrChat, which focuses on community management. A Twitter chat is exactly what it sounds like: a chat on Twitter, which any twitter user can join, at a pre-selected time. Hashtags are used to follow along and participate. Each time someone comments, they simply add the appropriate tag to their tweet.
Hashtags have moved beyond Twitter and are commonplace on other platforms such as Google+ and Instagram. On each, they act the same way and with the same purpose as on Twitter.
In short, a hashtag is a content-discovery and filing system. Discover. Tag. Participate.
Check out the first installment of our 101 Series, What is a Meme? HERE, and our other posts, What is an API? HERE, What does ### at the end of a press release mean? HERE, and What is a GIF? HERE.
The Five Things You Shouldn’t Have Missed This Week - Friday, June 01
‘I love NY’ logo is dropping its iconic heart - via The Star (See Video)
Universal Studios Transforms Staples Center in Publicity Stunt - via Agency Spy
Under Armour, Funny or Die Release Web Video Featuring Tom Brady - via Ad Age
Samsung scores PR victory with picture of kangaroo on a unicycle - via PR Daily
BBC Frozen Planet Augmented Reality Event - via Digital Buzz Blog
Five Things Your Marketing Team Can Learn from The Avengers

The Avengers. The blockbuster film produced by Marvel Studios and distributed by Walt Disney Pictures has been shattering box office records around the globe. If you haven’t seen it, you almost certainly have heard of it. Boiled down to the simplest form, the Avengers are a group of super-talented, highly specialized individuals, who come together to defeat an enemy that none could handle on their own. A team. Together, they become something stronger than what they could be individually.
Just like the Avengers, the whole of your marketing and communications team should be stronger than its individual parts. Ideally, each person has a specialized function, different tools, and a different perspective. Someone handles creative, someone handles PR, someone handles planning, etc. By taking some basic items into consideration, you can start to transform your marketing team into a super marketing team. Many times, this is exactly where an agency can fulfill these needs.
Here are five tips your marketing team can learn from The Avengers.
- Understand that each member has specialized skills, and let them use their expertise. Let your PR person handle PR. Let your media planner plan. Let your social media member connect the social dots. Let your designers be creative. You’ve brought your team together for a reason. Let them do what they do best.
- Contribute. While you do have to listen to the rest of the team, you are a valuable component and your thoughts should be heard. Speak up and share your ideas, as you may offer a different perspective on things that can help drive new ideas. An overabundance of ideas is often better than a lack of them.
- Have the right tools and know how to use them. Captain America has his shield, Iron Man his suit, Thor his hammer, Hawkeye his bow. Each is a master of their respective weapons. Making sure you have the right tools for the job allows you to plan, prepare and execute properly.
- Bring in new talent when needed. In the film, S.H.I.E.L.D. needed the Avengers, and each member needed each other. They understood this and recruited new members to the team when needed, with each new member bringing a new specialty and/or resource.
- Have a plan (aka strategy). It should go without saying, but you should always have a plan. The Avengers were brought together through a plan, and always had a plan when they faced an opponent. Know what your working toward, make sure each member knows the goal and their individual responsibilities, and know how you’re going to reach that goal.
The Five Things You Shouldn’t Have Missed This Week: Friday, May 11
Pepsi Tackles Identity Crisis - via AdAge (see video)
Smartphone-Friendly Grocery Store Adorns Walls of Chicago ‘L’ Station - via TechLand
Facebook entering the app race with its own store - via cnet
4 lessons on writing (and life) from Maurice Sendak - via PR Daily
Real-time Facebook ‘likes’ displayed on Brazilian fashion retailer’s clothes racks - via The Verge
